Terms and Conditions

Removal Company Barnes Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Barnes provides removal and related services to customers within its service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Company means Removal Company Barnes, the provider of the removal and associated services.

1.2 Customer means the individual, company, or organisation that requests and uses the services of the Company.

1.3 Services means household or commercial removals, packing, loading, transportation, storage, and any additional services agreed in writing.

1.4 Service Area means the locations in which the Company offers its services, with a primary focus on Barnes and surrounding areas within the United Kingdom.

1.5 Contract means the agreement between the Company and the Customer for the provision of Services, comprising these Terms and Conditions and any written quotation or confirmation provided by the Company.

1.6 Goods means the items, belongings, furniture, and effects that the Customer has requested the Company to handle, move, or store.

2. Scope of Services

2.1 The Company provides residential and commercial removal services, including packing, loading, transportation, unloading, and where agreed, unpacking.

2.2 Additional services, such as dismantling and reassembly of furniture, provision of packing materials, storage, or specialised handling of fragile or high value goods, will only be supplied if specifically agreed and may incur additional charges.

2.3 The Company may operate within and beyond its primary service area, subject to availability, journey distance, and applicable charges confirmed at the time of booking.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until the Customer has accepted a written quotation and the Company has issued a booking confirmation.

3.2 The Customer must provide accurate and complete information when requesting a quotation, including property access details, parking arrangements, the nature and quantity of Goods, special items, and any restrictions at collection or delivery addresses.

3.3 Quotations are based on the information supplied by the Customer and any survey or assessment undertaken by the Company. If the information is incomplete or inaccurate, or if additional work is required on the day of the move, the Company reserves the right to vary the charges.

3.4 Quotations are valid for a limited period from the date of issue, as specified in the quotation. After this period, the Company may revise or withdraw the quotation.

3.5 The Customer is responsible for obtaining and arranging suitable parking and any permits or consents required at both the collection and delivery addresses, unless otherwise agreed in writing.

4. Payments and Charges

4.1 Unless agreed otherwise in writing, all charges are quoted and payable in pounds sterling.

4.2 The Company may require a deposit or full prepayment to secure a booking. The amount and due date will be specified in the quotation or booking confirmation.

4.3 Any balance of payment not taken in advance is due on or before completion of the Services on the moving date, unless alternative terms are expressly agreed.

4.4 Payments can be made by the methods accepted by the Company at the time of booking. The Company is under no obligation to accept particular payment methods and may change accepted methods from time to time.

4.5 Where payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate, and to suspend or cancel the Services until full payment has been received.

4.6 Any additional charges arising from delays beyond the Companys reasonable control, waiting time, extended hours, extra journeys, or additional Goods not specified at the time of quotation may be added to the final invoice.

5. Customer Responsibilities

5.1 The Customer must ensure that all Goods are properly prepared for removal, including suitable packing where this service is not provided by the Company.

5.2 The Customer must remove and transport personally any valuables or important documents, including but not limited to cash, jewellery, watches, precious metals, securities, deeds, passports, and financial documents. The Company will not be liable for loss or damage to such items if they are not disclosed and specifically agreed for transport.

5.3 The Customer must ensure that all Goods to be moved are owned by the Customer, or that the Customer has full authority to arrange their removal.

5.4 The Customer must ensure that all appliances, equipment, and fixtures are safely disconnected, defrosted, and drained as appropriate before the Services commence.

5.5 The Customer is responsible for ensuring that the access routes to and within the property are clear and safe for the Companys staff and vehicles.

6. Cancellations and Postponements

6.1 The Customer may cancel or postpone a booking by giving written notice to the Company. The effective date of cancellation or postponement is the date on which the Company receives the notice.

6.2 The Company reserves the right to apply cancellation or postponement charges, determined by the amount of notice given, as set out below or as otherwise specified in the quotation:

a If more than a specified number of working days notice before the agreed date is given, no charge may be applied aside from any non-refundable deposit expressly identified as such.

b If shorter notice is given, the Company may charge a percentage of the quoted price to cover costs, staffing, and lost opportunity.

6.3 The Company may cancel the Contract or suspend Services if:

a The Customer fails to pay any sums due by the required date.

b The Customer materially breaches these Terms and Conditions.

c The Company is unable to provide the Services due to circumstances beyond its reasonable control, including extreme weather, accidents, road closures, public emergencies, or industrial action. In such cases, the Company will endeavour to reschedule where possible, but shall not be liable for any consequential loss.

7. Access and Parking

7.1 The Customer must ensure that appropriate access is available for the Companys vehicles at both collection and delivery points.

7.2 If adequate parking is not arranged and the Company incurs parking charges, penalties, or fines as a result, these costs may be added to the Customers invoice.

7.3 Where access is restricted or unsuitable for the size or type of vehicle provided, the Company may need to make alternative arrangements, which may result in additional time and charges.

8. Excluded and Prohibited Goods

8.1 Unless explicitly agreed in writing, the Company will not carry, store, or handle:

a Hazardous, flammable, explosive, or corrosive materials.

b Perishable goods requiring temperature control.

c Illegal items or substances.

d Live animals or plants.

e Any item that is prohibited by law or regulation for carriage or storage.

8.2 If such items are handed to the Company without disclosure, the Customer shall be responsible for all resulting loss, damage, penalties, or costs, and the Company may arrange for their removal, disposal, or return at the Customers expense.

9. Waste and Environmental Regulations

9.1 The Company operates in accordance with applicable UK waste and environmental regulations.

9.2 The removal and disposal of waste, unwanted items, or rubbish is not included in standard removal services unless explicitly agreed as a separate service.

9.3 Where the Company agrees to remove waste or unwanted items, the Customer confirms that these items are not hazardous and that the Customer has the right to dispose of them.

9.4 The Company will use appropriate and lawful disposal routes. Any charges for waste removal or disposal will be agreed with the Customer and will reflect the nature and quantity of items and any applicable fees.

9.5 The Customer must not request the Company to dispose of items in any way that breaches local or national waste regulations. The Company reserves the right to refuse or halt any activity that may be unlawful or environmentally harmful.

10. Company Liability

10.1 The Company will exercise reasonable care and skill in performing the Services.

10.2 The Companys liability for loss of or damage to Goods will be limited to a fair and reasonable amount, taking into account the age, condition, and value of the item at the time of loss or damage, and subject to any specific limits or insurance arrangements set out in the quotation or Contract.

10.3 The Company will not be liable for:

a Loss of or damage to Goods that arise from inherent defects, natural deterioration, faulty construction, or inadequate packing by the Customer.

b Loss of or damage to items that the Company has specifically advised the Customer are unsuitable for transport or require special protection which has not been provided.

c Indirect or consequential losses, including loss of profits, loss of income, or loss of enjoyment, arising from delay, loss, or damage.

d Loss, damage, or delay caused by events beyond the Companys reasonable control, such as weather conditions, road closures, accidents, civil unrest, or acts of public authorities.

10.4 The Companys total liability in respect of any claim shall not exceed the amount specified in the Contract or, if no amount is specified, a reasonable limit consistent with industry standards, unless a higher limit is agreed in writing and any additional insurance premium is paid.

10.5 The Customer is encouraged to arrange suitable insurance cover for their Goods during the move, particularly for high value or fragile items.

11. Claims and Time Limits

11.1 Any visible loss or damage to Goods should be noted on the relevant paperwork at the time of delivery and brought to the attention of the Companys representative without delay.

11.2 Any claim for loss, damage, or delay must be submitted to the Company in writing within a reasonable period after completion of the Services, allowing the Company to investigate the circumstances.

11.3 Failure to notify the Company of a claim within a reasonable period may affect the Companys ability to assess the claim and may reduce or extinguish any liability, except where the law provides otherwise.

12. Insurance

12.1 The Company maintains insurance appropriate to its operations and legal requirements.

12.2 The Customer remains responsible for the full replacement value of their Goods and should consider arranging additional cover if required. Any insurance arranged by the Customer is separate from these Terms and Conditions and is subject to the policy terms issued by the insurer.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data provided by the Customer for the purpose of supplying the Services, managing bookings, and administering the Contract.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.

13.3 The Customer has certain rights in relation to their personal data, including rights of access and correction, subject to legal conditions.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it may be addressed promptly.

14.2 The Company will investigate complaints in good faith and will aim to reach a fair resolution, which may include remedial action, an apology, or appropriate compensation in line with these Terms and Conditions.

15. Variations

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless changes are expressly agreed in writing.

15.2 Any variation to the Contract requested by the Customer must be agreed in writing by the Company and may result in revised charges or timescales.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Removal Company Barnes, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.