Privacy Policy

Removal Company Barnes Privacy Policy

This Privacy Policy explains how Removal Company Barnes collects, uses, stores and shares personal data when providing our removal and related services. It is intended to help you understand what information we collect about you, why we collect it, how we use it, and the rights you have in relation to your personal data.

This Privacy Policy applies to all customers and prospective customers of Removal Company Barnes in our service area, including individuals and businesses who contact us, request a quotation, make a booking, or otherwise interact with us in connection with our services.

Data Controller

Removal Company Barnes is the data controller for the personal data we collect and process in connection with our removal and associated services. This means that we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of personal data we may collect include:

Identification and contact details, such as your name, title, postal address, collection and delivery addresses, and any alternative contact person details you choose to provide.

Contact information, such as your email address and any other contact details you choose to provide to enable us to communicate with you about quotations, bookings, payments and service updates.

Service-related information, such as details of the property type and access, inventory lists, special handling requirements, dates and times of moves, and any instructions you provide relating to the services.

Payment and billing information, such as billing address, payment status and records of invoices and transactions. We do not store full payment card details if payment is made via a secure third-party payment provider.

Communication data, including information you provide by email, telephone or other communication channels when you contact us, request a quote, make a complaint or provide feedback.

Technical and usage data, such as basic information about how you use our website or online tools, including log data and basic device information where this is collected. Where cookies or similar technologies are used, this will be done in accordance with applicable laws and any separate cookie or tracking statements we provide.

How We Collect Your Data

We collect personal data directly from you when you contact us by telephone, email, through our website forms or in person, when you request a quotation, make a booking, or use our services. We may also collect information from you when you respond to customer surveys or provide feedback.

In some cases, we may receive your details from a third party, for example where a letting agent, estate agent, relocation company, or another person arranges a move on your behalf. In such cases, we will treat your personal data in accordance with this Privacy Policy and applicable law.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process your personal data where this is necessary to enter into a contract with you, or to perform a contract for removal or related services that you have requested. This includes providing quotations, confirming bookings, delivering the services, processing payments and communicating with you about your move.

Legal obligation: We may process your personal data where this is necessary for us to comply with legal or regulatory obligations, for example in relation to tax, accounting, insurance, or responding to lawful requests from authorities.

Legitimate interests: We may process your personal data where this is necessary for our legitimate interests, provided these are not overridden by your interests or fundamental rights and freedoms. Our legitimate interests include managing and improving our services and business operations, handling customer queries and complaints, maintaining appropriate records, and protecting our business and customers from fraud or unlawful activity.

Consent: In limited circumstances, we may rely on your consent to process certain personal data, for example for specific forms of marketing or use of optional cookies. Where we rely on consent, you have the right to withdraw that consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations and estimates for removal or related services that you have requested.

To set up, manage and perform contracts for removal services, including scheduling, planning and carrying out moves.

To communicate with you about your enquiries, bookings, payments, service updates and any issues that may arise.

To manage billing, payments, invoicing and internal accounts.

To respond to any complaints, disputes or claims and to enforce our contractual terms.

To maintain business records for audit, compliance and business management purposes.

To improve our services, training and customer experience, including through analysis of feedback and service usage.

To comply with legal and regulatory obligations, including those relating to financial, tax and insurance requirements.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and permitted by law.

Service providers acting as processors may process personal data on our behalf and under our instructions. These may include, for example, providers of IT, hosting and communications services, secure payment processing services, document storage providers, and customer relationship management systems. We ensure that such processors are subject to appropriate contractual and security obligations.

In some cases, we may share personal data with third parties who act as independent controllers, such as accountants, insurers, legal advisers, or regulatory bodies, where this is necessary for compliance, legal, or business purposes.

We may also disclose your personal data where required by law, regulation, court order or law enforcement authorities, or where necessary to protect our rights, property or the safety of our customers and staff.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

In general, we will retain core customer records and information relating to services provided and related financial transactions for a period that enables us to meet legal and tax obligations and to handle any claims or disputes that may arise. The exact retention period will depend on the type of data, the purpose of processing and legal requirements.

When personal data is no longer needed for the purposes for which it was collected and no legal requirement exists to retain it, we will securely delete or anonymise the data.

International Transfers

Where we use service providers or systems that involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law. These safeguards may include the use of standard contractual clauses or equivalent measures recognised under relevant legislation.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, security policies, staff training and appropriate safeguards in relation to our IT and communications systems.

While we take reasonable care to protect your personal data, no transmission of information over the internet or storage system can be guaranteed to be completely secure. You are responsible for keeping any account details or communication methods you use with us secure.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

Right of access: You have the right to request confirmation that we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure: You may have the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent on which the processing is based.

Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we investigate a concern you have raised.

Right to data portability: In some cases, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit that data to another controller where technically feasible.

Right to object: You may have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis. We will then stop processing your data for that purpose unless we can demonstrate compelling legitimate grounds to continue.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or our data protection practices. Any changes will be published in the latest version of this Privacy Policy, and the updated policy will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.